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Total Tickets

53.8K

+12.7% This Month

Open Tickets

186

34.6% Current queue

Resolved Today

64

18 recently In the last hour

Customer Satisfaction

4.8 / 5

-3.65% This Month

Tickets by channel

Reach customers on their preferred support channel with one shared queue.

42%Email
32%Live chat
26%Web & phone
Resolved tickets by category
TodayWeeklyMonthly
12,743Total resolved
420Resolved today
120Pending tickets
Ticket volume

Tickets received

56,790

Monthly average

4,733

Peak month ยท April

11,717
Recent tickets
Latest customer requests
View all
Ticket Customer Priority Status Updated
#SUP-2841Account access reset Northstar Labs Urgent In progress 8 min ago
#SUP-2836Duplicate invoice charge Meridian Works High Open 24 min ago
#SUP-2829Report export timing out Brightpath Health Normal Investigating 1 hr ago
#SUP-2824Team permissions not updating Oak & Vale Normal Waiting 2 hrs ago
Agent performance
Resolved tickets and first-response SLA this month
View team
Agent Resolved First-response SLA Rating
Priya NairSenior support
142
96% 4.9
Daniel KimTechnical support
118
93% 4.8
Mia ChenCustomer care
104
89% 4.8
Owen BrooksAccount support
96
87% 4.7
Owen BrooksAccount support
96
87% 4.7
Team SLA average 91.3%Up 2.1 pts this month
Recent activity
Latest support team updates
View all
Priya Nair

Resolved #SUP-2838 for Northstar Labs.

Resolved
Urgent ticket received

Account access issue added to the priority queue.

Urgent
Daniel Kim

Replied to Meridian Works about an invoice charge.

Reply sent
Mia Chen

Updated the troubleshooting guide for report exports.

Knowledge base
Open activity stream